Policies

Shipping & Sales Policy

Last updated: October 24, 2026

All PeppyTides products are sold for laboratory research use only and are not for human or animal consumption. Buyers must be 21 or older. This policy is part of our Terms of Sale and Use.

1. All sales final

All sales are final. We do not accept returns or exchanges for any reason, whether a product is opened or unopened. Our products are sensitive research materials, and once a product leaves us we can't verify how it was stored or handled. The only remedies after shipment are the claims described in Section 6, which never require sending a product back.

2. Where we ship

We ship to addresses in all 50 U.S. states. We do not ship internationally. You are solely responsible for making sure the products you order may lawfully be purchased, received and possessed under the federal, state and local laws where you are. We may cancel and refund any order we cannot lawfully or safely ship.

3. Order processing

Because ordering is by inquiry, your order is confirmed only after we email you an invoice and receive full payment. Invoices are valid for 24 hours. If an invoice is not paid in full within 24 hours of being sent, the order is automatically cancelled.

  • Paid orders are usually processed within 1–3 business days.
  • Orders are not processed or shipped on weekends or USPS-observed federal holidays.
  • If an item is out of stock or delayed, we'll email you and you can choose to wait, change your order or receive a refund for that item.

4. Shipping methods, rates and tracking

  • We ship with USPS Priority Mail.
  • Shipping is a flat $12 on orders under $200 and free on orders of $200 or more. Your invoice will show the shipping cost before you pay.
  • Every order ships with tracking, and we'll email you the tracking number when it ships.
  • Shipping labels show "PeppyTides" as the sender, with no personal name.
  • No signature is required on delivery.

Check your shipping address carefully. We are not responsible for orders sent to an incorrect or incomplete address you provided. If a package comes back to us because of an incorrect address, or because it was refused or not collected, we will reship it once you pay the cost of reshipping. We do not refund packages returned for these reasons.

5. Storage after delivery

Our peptides are supplied in lyophilized (freeze-dried) form. Store products as directed as soon as they arrive. We are not responsible for product degradation caused by delays in collecting a delivered package, improper storage after delivery, or carrier delays outside our control.

6. Damaged, wrong or lost orders (claims)

Even though all sales are final, we'll make it right in these cases. No return is needed.

  • Damaged on arrival (for example a broken vial or damaged seal) or wrong item sent: email hello@getpeppytides.com within 72 hours of delivery with your order details and clear photos of the item(s) and the shipping label.
  • Lost in transit: if tracking shows no movement for 7 business days, email us with your order details.

Delivered but not received: once USPS tracking shows a package as delivered to the address you gave us, we are not responsible for it, and it is not covered as a lost package. If you can't find it, please check with neighbors, other people at the address and your local USPS post office.

After we review your claim, we will, at our discretion, send a replacement or issue a refund or store credit for the affected item(s). Claims made after the reporting window, or without the requested photos, may be declined.

7. Refunds and cancellations

Refunds are issued only when we cancel an order, when an item is out of stock, under an approved claim in Section 6, or for a cancellation under this section.

  • Cancelling before shipment: you can cancel a paid order for a full refund any time before it ships by emailing hello@getpeppytides.com. Once an order has shipped, it can't be cancelled.
  • Timing: refunds are sent within 5–10 business days after approval, back through the same payment method you used (Zelle, Venmo, Cash App or Apple Cash) where possible. Once sent, timing depends on the payment service.
  • Cryptocurrency refunds: refunds for orders paid in cryptocurrency are issued for the U.S. dollar amount of the refunded items as invoiced, paid in the same cryptocurrency at the exchange rate on the day of the refund, to a wallet address you provide in writing. We are not responsible for funds sent to an incorrect address you give us.
  • Prohibited use: we may refuse service, and decline future orders, if we have reason to believe products are intended for human or animal consumption. No refunds or credits are issued for products used in violation of our Terms.

8. Contact

Questions about shipping or an order:

PeppyTides Email: hello@getpeppytides.com